After many, many, calls to the customer service number (with no results); I got help! It came from a social media manager (and team) on the Facebook page AT&T U-VERSE. Here was her response!
Hi! Well, you actually provided the passcode, which is what I needed, thank you! I went ahead and adjusted $100 from your account for the different ongoing issues you have had to deal with since activating service. Your payment has posted and services do show fully restored. You now have a credit balance of $100. I show your next bill will be generated with Directv, internet, and phone on one bill. I removed the insurance plan from your account so you will receive credit for that service on your next bill. Your monthly service charges now total $109.99 plus taxes and surcharges. Please let me know if there is anything else I can do for you! Thank you for using AT&T, we do appreciate your business! (GREAT AGENT “K.J.”, AT&T Social Media Manager, Friday-Tuesday 7a-2p CST
This goes to show you, not all reps are bad! Some really do care about the well being of the customer! Sometimes if you believe so strongly don’t give up! #BeYou #BeGreat #BeInspiring 💋💋 #ShoutOut to the #SocialMediaDepartment of #Uverse #AT&T. Their results was fast and swift!!